Privacy Policy for HOYT ROOFS SMS Service
Effective Date: March 23, 2025
Last Updated: March 23, 2025
HOYT ROOFS (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS texting services (“Service”) via our 10-Digit Long Code (10DLC) number(s). By opting in to receive SMS messages from us, you agree to the terms outlined in this Privacy Policy.
- Information We Collect
We may collect the following types of information when you interact with our Service:
- Personal Information:
- Your mobile phone number when you opt in to receive SMS messages.
- Any information you voluntarily provide via SMS (e.g., name, email, or other details in responses).
- Non-Personal Information:
- Metadata related to your interaction with our Service, such as the date and time of messages, message content, and opt-in/opt-out status.
- Device information (e.g., carrier, device type) to ensure proper delivery of messages.
- How We Collect Information
- Opt-In Process: We collect your phone number and consent when you explicitly opt in to receive SMS messages (e.g., by texting a keyword like “JOIN” to our 10DLC number).
- Direct Interaction: Information you provide when replying to our SMS messages.
- Third-Party Partners: We may receive your information from marketing partners or service providers if you consented to receive messages from us through them.
- How We Use Your Information
We use your information to:
- Send you promotional messages, updates, alerts, or other information you’ve requested via SMS (e.g., roofing services, promotions, or appointment reminders).
- Respond to your inquiries or messages.
- Improve our Service, including analyzing usage patterns and message delivery success.
- Comply with legal obligations or industry regulations (e.g., maintaining records of consent).
- How We Share Your Information
We do not sell your personal information. We may share your information only in the following cases:
- Service Providers: With trusted third-party vendors (e.g., SMS platform providers) who assist us in delivering messages and maintaining the Service, under strict confidentiality agreements.
- Legal Requirements: If required by law, regulation, or legal process (e.g., court order).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Opting Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Upon receiving your opt-out request, we will cease sending you SMS messages, though we may retain your information as required by law or for record-keeping purposes.
- Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, we may keep records of your consent and opt-out requests to comply with regulations.
- Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Requesting access to the information we hold about you.
- Requesting correction or deletion of your information.
- Objecting to or restricting our use of your information.
To exercise these rights, please contact us at [insert contact information].
- Third-Party Links
Our SMS messages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before engaging with them.
- Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy with an updated “Last Updated” date. If we make significant changes, we may notify you via SMS or another method.
- Contact Us